Terms & Conditions

Your access to and use of the Service is subject to your acceptance of and compliance with these Terms.

These Terms apply to all visitors, subscribers, users, and other persons who access or use the Service.

By accessing or using MetaPlay, you confirm that you have read, understood, and accepted these Terms. If you do not agree with any part of these Terms, you should not access or use the Service.

You must be at least 18 years old or have the permission of the owner of the mobile number used to subscribe to the Service.

MetaPlay is a digital entertainment subscription service that provides users with access to a selection of online games and gaming content through compatible internet-connected devices.

Access to the Service requires an active internet connection and a compatible device. Availability and performance may depend on your mobile network, internet connection, device, browser, and other technical factors.

MetaPlay is offered on a recurring subscription basis.

The subscription costs OMR 0.315 per day, including VAT.

The applicable subscription fee will be charged through your mobile operator using Direct Carrier Billing (DCB). Charges may be deducted from your prepaid mobile balance or added to your postpaid mobile phone bill, depending on your mobile plan.

By confirming the subscription, you authorise the applicable recurring charge until the Service is cancelled.

Your mobile operator may send you confirmation messages relating to the activation, renewal, billing, or cancellation of your subscription.

To subscribe to MetaPlay, you may be required to provide or confirm your mobile phone number and complete the subscription process requested by your mobile network operator.

Depending on the applicable subscription flow, confirmation may take place through SMS, PIN verification, mobile network identification, or another method approved by the mobile operator.

The subscription becomes active once confirmation has been successfully completed.

Where you purchase or subscribe to a product or service through MetaPlay, certain information may be required to process the transaction, including your mobile number, mobile network operator, subscription status, and relevant transaction identifiers.

Payments are processed through your mobile operator and/or authorised Direct Carrier Billing partners.

EpicPlay does not normally collect or store your bank card information in connection with Direct Carrier Billing transactions.

MetaPlay provides access to digital games, graphics, text, audiovisual materials, and other digital entertainment content ("Content").

The Content is provided for your personal and non-commercial use only.

Unless expressly permitted, you may not:

• Copy, reproduce, distribute, or republish the Content;
• Sell, sublicense, rent, or commercially exploit the Content;
• Attempt to bypass security or access restrictions;
• Use the Service for fraudulent, unlawful, or abusive purposes;
• Interfere with the proper functioning of the website or Service.

All intellectual property rights relating to MetaPlay and its Content remain with their respective owners and licensors.

EpicPlay is responsible for marketing and promotional activities relating to the MetaPlay Service.

Marketing activities may include online advertising, promotional landing pages, acquisition campaigns, and other digital marketing activities intended to promote the Service to eligible users.

All marketing activities are intended to clearly communicate the nature of the Service, applicable subscription price, recurring billing conditions, and cancellation method.

Your use of MetaPlay is also subject to our Privacy Policy.

Personal data may be processed where necessary to provide the Service, manage subscriptions and billing, provide customer support, prevent fraud and abuse, analyse service performance, and comply with applicable legal obligations.

Please refer to the MetaPlay Privacy Policy for further information about how personal data is collected, processed, shared, and protected.

The MetaPlay website or Service may contain links to websites, applications, or services operated by third parties.

We do not control third-party websites or services and are not responsible for their content, availability, privacy practices, terms, or operations.

Your use of third-party services is subject to the terms and policies of the relevant third party.

Delivery and billing of the Service may involve third parties, including:

• Mobile network operators;
• Direct Carrier Billing providers;
• Payment aggregators;
• Hosting and technology providers;
• Customer support providers;
• Fraud-prevention and security providers.

These parties may process information necessary to activate, operate, bill, secure, or cancel the Service in accordance with their respective roles and applicable laws.

We aim to keep the Service available and functioning correctly; however, uninterrupted or error-free access cannot be guaranteed.

The Service may occasionally be unavailable due to maintenance, technical problems, mobile network issues, internet connectivity, security requirements, or circumstances outside our reasonable control.

We reserve the right to modify, suspend, update, or discontinue parts of the Service where reasonably necessary.

To the maximum extent permitted by applicable law, EpicPlay and the parties involved in providing the Service shall not be liable for indirect, incidental, consequential, or special losses resulting from circumstances outside their reasonable control.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Users remain responsible for maintaining the security of their devices, mobile accounts, and access credentials.

We may modify these Terms from time to time to reflect changes to the Service, billing arrangements, technical requirements, legal obligations, or business practices.

The latest version will be made available on the MetaPlay website and will display the date on which it was last updated.

Where required by applicable law, users will be informed of material changes before they take effect.

These Terms are intended to operate in accordance with the applicable laws and regulations of the Sultanate of Oman.

Nothing in these Terms affects any mandatory consumer rights available to you under applicable law.

If you have questions about the MetaPlay Service, your subscription, billing, cancellation, or these Terms and Conditions, please contact our customer support team:

EpicPlay Customer Care — Email: customer.care@epic-play.com.

You may also contact us through the contact form available on the MetaPlay website.